Common Questions
Frequently Asked Questions (FAQ)
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If you have any questions about purchasing the genset, please feel free to let us know.
I. General Information
Q: What are the main applications of your diesel generators?
Our diesel generators are used in a wide range of applications, including emergency power supply, remote power generation, backup power for hospitals, building, hotel, school, data centers, power Plant and telecommunications, as well as for industrial, farm and construction sites.
Q: What is your MOQ of this item? How long is your processing time for MOQ?
MOQ: One set. Within 2 working days or 48 hours.
Q: What is the delivery time?
15-20 days after advance payment. If the items which you purchase is in stock we can send them out immediately.
Q: Do you offer customization options for your generators?
Yes, we provide customized solutions tailored to meet the specific power requirements and operational conditions of our clients. Please contact our sales team for more information.
Q: Is it alright to make customer's own brand name?
Yes, as long as you authorize us to use your brand on your behalf. We have over 20 years OEM/ODM experience.
II. Products and Specifications
Q: What power output ranges do your diesel generators cover?
Our diesel generators cover a wide range of power outputs, from 10 kVA to 4000 kVA. This allows us to cater to both small-scale and large-scale power needs.
Q: Are your generators compliant with international standards?
Yes, our generators comply with major international standards, including ISO, CE, and EPA. We ensure that our products meet the highest quality and safety requirements.
Q: What type of diesel engines do you use in your generators?
We use engines from reputable manufacturers such as CUMMINS, PERKINS, VOLVO PENTA, MTU, DEUTZ, MITSUBISHI, SCANIA, CAT, BAUDOUIN，WEICHAI, YUCHAI, SHANGCHAI(SDEC) . These engines are known for their durability, fuel efficiency, and low emissions.
III. Installation and Maintenance
Q: Do you provide installation services?
Yes, we offer comprehensive installation services, including site assessment, installation, and commissioning. Our experienced technicians ensure that your generator is set up correctly and operates efficiently.
Q: How often should I service my diesel generator?
Regular maintenance is crucial for the longevity and reliability of your generator. We recommend servicing every 250 hours of operation or at least once a year, whichever comes first. Please refer to our maintenance guide for detailed information.
Q: Can you provide maintenance and repair services?
Yes, we offer full maintenance and repair services, including routine inspections, parts replacement, and emergency repairs. Our service team is available 24/7 to support your needs.
IV. Purchasing and Warranty
Q: How can I purchase a diesel generator from your company?
You can purchase our diesel generators directly from our website, through our sales team, or via our authorized distributors. Please visit our Contact Us page for more details.
Q: What is the warranty period for your diesel generators?
Our diesel generators come with a standard warranty of 12 months or 1500 operational hours, whichever comes first. Extended warranty options are also available upon request.
Q: What are your payment terms?
T/T 30% deposit, 70% balance should be paid against the B/L copy.D/P for regular good reputation customers. Paypal is accepted for one set, but please discuss to our sales person first.
V. Technical Support
Q: How can I get technical support for my generator?
Our technical support team is available 24/7 to assist you. You can reach us via phone, email, or our online support portal. Visit our Support page for contact details.
Q: Where can I find the user manual and technical documentation?
User manuals and technical documentation are available for download on our website. Please visit the Downloads section for access to these resources.
Q: What should I do if my generator is not working properly?
If your generator is not functioning correctly, please contact our technical support team immediately. Provide as much detail as possible about the issue to help us diagnose and resolve the problem quickly.
